Shipping policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are delivered within 15 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.

International Shipping Policy

Last updated: 20-04-2025

At Hand Picked By Vismaya, we proudly ship worldwide so you can enjoy our curated collections no matter where you are. Please review the following international shipping terms before placing your order.

Countries We Ship To

We currently offer international shipping to most countries around the world. If you’re unsure whether we ship to your location, please contact us at idvismaya.shopify@gmail.com.

Processing Time

All orders are processed within 2–4 business days. Processing times may be extended during peak seasons, sales, or holidays.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping option selected at checkout:

  • Standard International Shipping: 10–21 business days

  • Express International Shipping (if available): 5–10 business days

Please note that delivery timelines are estimates and may vary due to customs procedures, local postal delays, or unforeseen events.

Customs, Duties & Taxes

All international orders may be subject to customs duties, taxes, and other import fees imposed by the destination country. These charges are:

  • Not included in the item price or shipping cost

  • Responsibility of the recipient

We recommend contacting your local customs office for more details before placing your order.

Restricted Items

Some items may be restricted or prohibited for import in certain countries. It is your responsibility to ensure the items you order are allowed in your country. We are not responsible for packages held or rejected by customs.

Returns & Exchanges (International Orders)

We accept international returns in accordance with our Refund Policy, but:

  • Return shipping costs are the responsibility of the customer

  • Duties, taxes, and shipping fees are non-refundable

  • We recommend using a trackable shipping service for all international returns.

Payment & Currency

All transactions are processed in INR (Indian Rupees). If you are using a non-INR payment method, your bank or credit card provider may apply currency conversion charges.